Main fibre cable has been cut by accident

[Stressed8]

Main fibre cable has been cut by accident - our internet is down and also our neighbour's who is with virgin - Sky bot couldn't handle the question - any advise please?

[caesarome · Accepted solution]

@Stressed8 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Stressed8]

Thanks your suggestion - I have since spoken to a human at Sky and am satisfied with their reply. The main fibre cable is Virgin's and Sky have logged the incident with them. Unfortuneatly we may have to wait 3-5 working days for it to be sorted - it will depend on how quickly Virgin will send a technician. Sky will credit us for the days we are without service. It's a pain for sure but in the bigger scheme of life - we'll manage this inconvenience........