Discussion topic: Low broadband speed since firmware update

This message was authored by: rc5608 · ‎14 May 2022

Hello, I have been having low broadband speed since the latest firmware update. My router is the sky Q hub ER115, the firmware is 4.12.0001.R. I have ran the Sky Broadband test, here are the stats:

This message was authored by: cookiemonsteruk · ‎14 May 2022

@rc5608

You would need to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to report that and book an engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

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This message was authored by: cookiemonsteruk · ‎14 May 2022

@rc5608

You would need to call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone to report that and book an engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: rc5608 · ‎14 May 2022

Ok I will do that, Thank you for your help

Discussion topic: Low broadband speed since firmware update

Low broadband speed since firmware update

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