Low broadband speed close to router and zero upload speed

[ShaneDog]

Before my TP-Link range extender failed, I regularly had download speeds of circa 130 - 150 Mbps and upload speeds between 20 and 30 Mbps (with 150Mbps Fibre connection). After the Extender failed, I sat 1 Metre in front of my Router (downstairs hallway, next to the original BT incomer) and tested (several times) the speeds with and without an Ethernet cable connected to each of the 3 spare Ethernet connections on the back of the Sky Hub Router; with the maximum download speed achieved of 33.25Mbps and a maximum upload speed of 33.00Mbps.

I then connected my laptop upstairs in my "man-cave" (where the broadband worked very well before) to find my maximum download speed was 52.01Mbps and had no uploads at all (0.00Mbps); no matter how many times I tried.

Any suggestions will be very gratefully received.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.