Low WiFi coverage at the rear of our house

[TJNJ070809]

Hi, We are experiencing low wifi coverage at the rear of our house - no wifi in the back bedrooms. Can we get boosters to support this?

[JimM1]

@TJNJ070809 Do you have a Sky Max subscription?

[TJNJ070809]

Full fibre 300

[JimM1]

@TJNJ070809 If you wish to upgrade then Sky Max is the only way that you can do so from sky, see link below, but it does come with additional cost.

You can also get your own extenders that may work, or even invest in a mesh system.

https://www.sky.com/help/articles/sky-wifi-max

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[TJNJ070809]

I have sky max., with the sky max hub and WiFi coverage still doesn't reach the rear bedrooms of our house. Who do I need to speak to request boosters? Many thanks

[JimM1]

@TJNJ070809 SKY.

[TimmyBGood]

@TJNJ070809 

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.