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Discussion topic: Lots of dropping out, 403 Errors and dodgy connection

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This message was authored by: DAVE_COOPER

Lots of dropping out, 403 Errors and dodgy connection

Hi, my internet has been fine for over a year, but over the last few days, it's dropping out a lot and also I'm getting a lot of websites that won't let me onto them, on both my phone and my pc on the network - but if I turn off WiFi on my phone it lets me onto the webpage via mobile data, so it's got to be something to do with my broadband. It's intermittent, so if it's slow, or my TV is buffering, or my Alexa says that it's not on the internet, or if my music streaming just stops making any music I'll do a fast.com internet test speed check, and it might  say 0MBps for a few seconds (or very low KBps), and then it might go up to 60MBps after a short while. Other times when I'm not having problems the same test jumps up to a decent amount of MBPS in less than a second. Any ideas, any issues, do I need to try a new router, is it outside the building? Help please - I'm struggling to work effectively from home at the moment- thanks

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This message was authored by: Highlinder

Re: Lots of dropping out, 403 Errors and dodgy connection

Posted by a Superuser, not a Sky employee. Find out more

@DAVE_COOPER  Have you re-stated the rotuer recently to see if this solves the issue?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: DAVE_COOPER

Re: Lots of dropping out, 403 Errors and dodgy connection

Yes ... I've tried that several times (both hitting the reset button and also powering it off for several minutes at a time ... it's not that). I keep doing internet test speeds (fast.com) and sometimes there's 0MBps for >30 seconds, but it eventually comes back and the numbers go up then quickly and it gets up to about 60MBps. This is when the music stops, or the tv freezes or whatever (that it drops down to zero). 

This message was authored by: Chrisee

Re: Lots of dropping out, 403 Errors and dodgy connection

Posted by a Superuser, not a Sky employee. Find out more

@DAVE_COOPER it could be an issue with the DNS system which can be caused by a dodgy server port at Sky's end. Powering down the hub for an hour ususlly forces a change of connection so is worth trying.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: DAVE_COOPER

Re: Lots of dropping out, 403 Errors and dodgy connection

This didn't work. Its still the same (dropping out all the time, interrupting music playing, forbidding access (code 403) to websites that I can get on via my mobile signal and so on). Can we get someone out ... happy to pay for it if needed ... I'm really struggling to work (as well as all my music and social media pausing and freezing and buffering) ... Thanks
This message was authored by: JimM1

Re: Lots of dropping out, 403 Errors and dodgy connection

@DAVE_COOPER What sky hub do you have, see the link to get the hub and grab your stat's. post them back and someone will take a look see.

 

How to read your Sky Hub statistics

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