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Discussion topic: Lost connectivity from HP printer when I moved from BT to Sky broadband. On my Laptop

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This message was authored by Semah This message was authored by: Semah

Lost connectivity from HP printer when I moved from BT to Sky broadband. On my Laptop

I have had long discussions with Sky and Hp. Since recently moving from Sky from BT my printer has lost its connectivity. I have been told and attempted (for many hours) to change my frequency from 2.4 to 5. I am 74 and struggling to sort this out. Any help would be much appreciated.  

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Lost connectivity from HP printer when I moved from BT to Sky broadband. On my Laptop

Posted by a Superuser, not a Sky employee. Find out more

@Semah wrote:

I have been told and attempted (for many hours) to change my frequency from 2.4 to 5.

 


Typically you wouldn't want to do that: the usual procedure is to separate the bands and then rename one of them.  It's extremely unlikely that any printer is 5Ghz only.


Note that this process does not apply to the new (white) Max Hub

 

Typically using the Safari browser over Wifi from an Apple device will not work for Hub administration.

 

So to split the two channels you need to go to your router config page which can be found by typing 192.168.0.1 into your web browser.

 

To access the page, you'll need;


username: admin


password: sky OR your WiFi password


- Select wireless from the navigation bar and scroll down a little and untick the 'Synchronise 2.4GHz and 5GHz settings'

- Scroll to the bottom of the page and hit apply.

- Once the page reloads you need to go to the 5GHz wireless settings page on the sub navigation bar below where you click wireless before

- In the 5GHz section you want to go to the box called 'Name (SSID)' and add something like 5g to the end of the current name

- Scroll down and hit apply

- Then on any wireless device you should now see two networks. One network will be the same name as usual and will be 2.4GHz band and the other will be the usual name with 5G on the end (Or whatever you typed). Connect any 5GHz capable device to the 5GHz network and see if it works correctly. The WiFi password should be the same if you havent changed it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Semah
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This message was authored by Semah This message was authored by: Semah

Re: Lost connectivity from HP printer when I moved from BT to Sky broadband. On my Laptop

Thank you so much for your advice. I will have a go tomorrow. Even for me it sounds possible to fix. Thanks once again👍

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