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Discussion topic: Lost Internet @ 1am yet sky.com says its okay. Guaranteed superfast not working reading says 50 min

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Lost Internet @ 1am yet sky.com says its okay. Guaranteed superfast not working reading says 50

Posted by a Superuser, not a Sky employee. Find out more

@Babajo wrote:
I need Internet for Diabetes sensor readings but URGENT REPAIR OF SYSTEM NEEDED. Currently not what guaranteed please check area etc and fix it asap

Note that a Guaranteed Minimum Download Speed is absolutely not the same thing as a promise of continuous uninterrupted service: no ISP can 'guarantee' that over a single delivery method.

 

Where medical monitoring equipment is involved I'd suggest considering the use of an ISP which offers automated failover to a cellular data connection.

 

GMDS is a 'guarantee' of a small refund if a specified speed is not achievable, and the option of early exit without penalty.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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