Loss of wifi

[Nanny+b]

If I want to use WiFi on my phone I have to switch WiFi off. It won't work. My daughter is having the same issue. I've had to buy a bolt on for phone as used all data up. I've switched router off and then back on. 

[Tom-W19]

Hi @Nanny+b 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147