Loss of wifi connection

[SueFirth]

I have gone through all the steps on my screen to get my connection back up but although wifi keeps coming back on, it isn't long before it goes off again. This problem has been happening on and off for a few weeks.

Can  someone please help.

Thanks

[caesarome]

@SueFirth 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.
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