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Discussion topic: Loss of telephone connection
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This message was authored by: mikethomas57
Message posted on 14 Aug 2025 06:05 PM
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Loss of telephone connection
Had a router update today, and since then I have lost all my telephone connectivity, land line & mobile. nothing else to say
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 14 Aug 2025 06:16 PM - last edited: 14 Aug 2025 06:22 PM
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Re: Loss of telephone connection
Cellular communications aren't related to broadband.
If the broadband product arriving at your address has changed then the 'landline' probably needs to be plugged into the rear of the Sky Hub, and any internal extension sockets won't work any more.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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