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Discussion topic: Loss of signal

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This message was authored by: Robyn29

Message posted on ‎30 Jun 2025 09:38 AM

Loss of signal

My WiFi has stopped working and the fibre box is showing red under LOS. I can't connect any devices to it 

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This message was authored by: Highlinder

Message posted on ‎30 Jun 2025 10:04 AM

Re: Loss of signal

Posted by a Superuser, not a Sky employee. Find out more

@Robyn29 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: JimM1

Message posted on ‎30 Jun 2025 10:05 AM

Re: Loss of signal

@Robyn29 With a red LOS your Fibre to the Exchange has no light, run the service checker to see if Sky are aware off any issues in your area, this is not an Instant and reported so the software may not pick up on it yet!

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

 

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