Loss of signal

[Andy345]

We were watching Netflix and it stopped and said this device isn't connected to the router. All our devices are no longer connected to the Internet and the router displays a red LOS signal. I have tried restarting the router a few times but still not working. 

[GD1]

@Andy345   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.