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Discussion topic: Loss of internet

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This message was authored by: GCos

Loss of internet

We have tried diagnostic checks which come back okay, and the WiFi light is on on our router, but we are still not receiving internet to our devices.

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This message was authored by: GCos

Re: Loss of internet

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This message was authored by: JimM1

Re: Loss of internet

@GCos From your picture, i see you have a landline connected, do you hear the dial tone when you pick up the reciever. If so, you possible could have a bad filter as one option, but you also do not have the internet led on the hub showing green so there is no connection from the router - filter - line -sky.

If line is down, remove filter and plug phone direct into the socket on the wall, and listen for dial tone.

Post back your result.

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