Loss of Internet connection

[MichaelBrennand]

Tried to reset router but only the two oueter lights turn dreen with the middle light stuck on orange

[GD1]

@MichaelBrennand  Resetting your router won't help if there is a fault.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[MichaelBrennand]

Awaiting a response from sky.is there a number I can call to speak to a human?