Losing my connection and my mind

[TashaHaley]

Hi.

Today our Internet connections (renamed and given our own passwords) stopped working. We assumed that the weather was at fault and it would soon come back on. It didn't. I lager noticed that there was a new sky connection showing and became suspicious that our router had reset itself - and I was right. I logged into the hub and set back up our connections with the names and passwords we use and we could connect to them again. The issue now is that on all of the devices we are using we randomly get kicked off the Internet connection even though it still appears in the list as turned on and the router looks to be on and working (and the sky app tests back this theory up). Its very annoying and I've no idea how to fix it.

[JimM1]

@TashaHaley What hub do you have?

Had the SR203 since it first came out in 2019, renamed on day 1, with my old sky Q names and password's and for it's whole life span not once has it ever gone back to it's old names that would be in it's memory EVER....

[TashaHaley]

We have the SR203

[JimM1]

@TashaHaley So it's a pretty rock solid sky hub, when your's reset itself, it would have went back to the information details on the back off the sticker that is applied to the hub, is that correct.

Once you renamed them all back to what you needed it to be, saved and applied, reset the hub to take effect that should be it, and all the devices should have re-connected as before. You may wish to power off anything that is giving you an issue, leave it for a couple minutes then back on and see how it goes. You should only see the name on the hub that you have, if you are seeing others, you may have someone close to you broadcasting a name that is blasting into your air space causing you issues.....