Losing connection on wifi thoughout the day. Full Fibre 500 - New customer

[mb909]

Hi 

I'm a new sky customer and have the full fibre 500 package. Today is my first day using it. I live in a 4 bedroom house the router is downstairs as it has to  be next to the ONT point. I work in one of the updatirs rooms and thoughout the day today i have had issues with keep losing connection. Is this usual for Sky? Is there anything i can do about it?  Will they send me a Sky Max pod upon request? as i'm not getting stable wifi thoughtout my home. I know other suppliers such as BT and Virgin will do this. At the moment i feel i'm paying a lot for a full fibre service but not getting what i'm paying for. If this can't be resolved i'd rather know now so can cancel whilst in my cooling off period and move to a different supplier. Thanks for any help or feedback.

[TimmyBGood]

@mb909 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[mb909]

Thanks for the prompt reply. So basically i would have to pay them more money to get the WIFI Max subscription to be able to get any kind of help with a booster and thats not guaranteed either. Erm not a great start for an already expensive product. I don't suppose you know the contact number to call?

Does anyone have any expierince with the WiFi Max subscription is it easy to get extra boosters are they any good. can i cancel the subscription if its no good. 

I might just get out now before its to late.

[TimmyBGood]

@mb909 

The contact number should be at the end of the various online troubleshooting paths: the forum platform blocks it being posted here.

Realistically WiFi can't actually be 'guaranteed' in all circumstances (without wiping out all potential profit on a subscription), and it's unfortunate that Sky chooses to use that word in its marketing and product naming.