Losing WiFi connection drops in and out

[Reggie46]

Morning, im having issues with the WiFi keeps dropping out and losing connection. I,ve tried all tips to keep connection.

[Highlinder]

@Reggie46 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Reggie46]

Hi this hasn't helped i need an engineer to come out to check.

[Highlinder]

@Reggie46  The reason you are being asked for your router stats to see if this is an external issue or possible internal issue. So could you please post your router stats in order to start helping you.

[Reggie46]

Router Statistics

System Up Time: 89:01:39

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 3588493 12032945 0 7238 7376 14:48:51 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5760195 5917732 0 13107 2024 88:59:53 WLAN (5 GHz) Up 53174401 21217165 0 0 0 88:59:49

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Broadband Link Downstream Upstream Connection Speed 58261 kbps 18168 kbps Line Attenuation D1(14.5 dB) , D2(37.6 dB) , D3(56.8 dB) U0(7.1 dB) , U1(31.0 dB) , U2(46.9 dB) Noise Margin 5.6 dB 6.4 dB

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@Highlinder 

[Highlinder]

@Reggie46  Your last dropout at the time of posting your router stats  was near 15 hours ago was there any during that period of time?

[Reggie46]

@Highlinder yes, the drop out happens  every evening and again in mornings and we haven't got a clue in what's causing it. It's been like this for 2 - 3 weeks.

[Highlinder]

@Reggie46  Has it happened today again if possible can you post router stats again or tell me if the WAN uptime has reset to a lower time value and this will show a disconnection.