19 May 2024 07:24 AM
When using Amazon Fire stick it keeps losing signal and constantly buffering
was ok with BT Internet but changed to Sky and having this problem
have unplugged router and fire stick but no change
very frustrating
19 May 2024 07:39 AM
Posted by a Superuser, not a Sky employee. Find out more@Brammerh1 if other devices are connecting oroperly it will be signal level which with Firesticks is a common issue when they are behind a TV and oluggged directly into a HDMI port. You can buy a dhort HDMI extender cable so the srick id no longer shielded by the metal in the TV which blocks the signal.
Not exactly clear why your set up worked with BT but doesn't with Sky but positioning of the router could be a factor or tge BT hub had better aerials as both hubs have the same output power.
19 May 2024 11:51 AM
Hi Chrisee
much appreciated
i will buy an extender as advised
thanks
Brammerh1
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