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Discussion topic: Lose signal to Amazon Fire Stick

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This message was authored by Brammerh1 This message was authored by: Brammerh1

Lose signal to Amazon Fire Stick

When using Amazon Fire stick it keeps losing signal and constantly buffering

was ok with BT Internet but changed to Sky  and having this problem

have unplugged router and fire stick but no change

very frustrating

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Lose signal to Amazon Fire Stick

Posted by a Superuser, not a Sky employee. Find out more

@Brammerh1 if other devices are connecting oroperly it will be signal level which with Firesticks is a common issue when they are behind a TV and oluggged directly into a HDMI port. You can buy a dhort HDMI extender cable so the srick id no longer shielded by the metal in the TV which blocks the signal.

 

Not exactly clear why your set up worked with BT but doesn't with Sky but positioning of the router could be a factor or tge BT hub had better aerials as both hubs have the same output power.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Brammerh1
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This message was authored by Brammerh1 This message was authored by: Brammerh1

Re: Lose signal to Amazon Fire Stick

Hi Chrisee

much appreciated

i will buy an extender as advised

thanks

Brammerh1

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