I reported the problem of having lost my Internet connection earlier today and since then have found a much bigger area is without connection not just my home.
Posted by a Superuser, not a Sky employee. Find out more
@Soniaj1411 If this an area wide outage it will not only be Sky broadband customers that will be without and Openreach are the network provider that deals with things like this.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
I guessing being the new year holiday it could be a while before it gets sorted as sky couldn't even book an appointment for me when I thought it was just my line.
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
