Lose of broadband services in our area SP9.

[Soniaj1411]

I reported the problem of having lost my Internet connection earlier today and since then have found a much bigger area is without connection not just my home. 

[Highlinder]

@Soniaj1411  If this an area wide outage it will not only be Sky broadband customers that will be without and Openreach are the network provider that deals with things like this.

[Soniaj1411]

I guessing being the new year holiday it could be a while before it gets sorted as sky couldn't even book an appointment for me when I thought it was just my line. 

[Daniel0210]

@Soniaj1411 

So Sky will have passed your report to Openreach for investigation and fixing. Their target fix time is 2 working days (so day one will be Tuesday). 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.