Lose connection/wifi but always at 2.30am

[LD15oils]

Sounds daft - but ive never had an issue with sky broadband in terms of connection, only time is when it hits 2.30am and thats why i said it sounds daft. Im gaming on fifa for money and every single time it his 2.30 my connection goes - to the point i now try to go around it cause i know whats coming. Ive been a sky customer for 24 years and you send me all these "offers" but tell 

me why for the last 2 years my internet goes down at 2.30am? Im posting because it cant just be me??

[Daniel0210]

@LD15oils 

Do you have Sky Q? 

[LD15oils]

Yeah 👍🏻

[LD15oils]

And the "superfast" best internet package on offer

[Daniel0210]

@LD15oils 

Try changing the standby settings on the Sky Q box and any mini boxes. If on 'Eco mode' it switches off at 0230 as per this link

https://www.sky.com/help/articles/using-the-standby-settings

[LD15oils]

Thanks for your attentivness mate but i turned off eco mode months and months ago as id be watching a multi room/mini box upstairs and it'd go off so i changed the settings as you said. If i had that set at 2.30am then obv thats the answer but i dont.... its just so weird its always that exact time? I havent asked anyone in my area if they get the same but even if so.. why? Lol

[Chrisee]

@LD15oils 2.30am is around the time the cabinet DLM system will intervene if the line performance over the previous 24 hours indicate the need for a change.