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Discussion topic: Los light red on the ONT device

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Linton_A
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This message was authored by Linton_A This message was authored by: Linton_A

Los light red on the ONT device

‎14 May 2024 08:58 PM

The Los light is red even after I unplugged or switched off for 30 seconds as instructed. Besides calling in what can be done?
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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Los light red on the ONT device

‎15 May 2024 06:29 AM

Posted by a Superuser, not a Sky employee. Find out more

@Linton_A You can use a mobile connection to run the connection test in the My Sky app to see if thst tells you there is a known fault affecting your line. If it doesnt give Sky a call as the ONT is not receiving any signal from the exchange.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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