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Discussion topic: Looks like Sky sold me a pup...

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This message was authored by: TimmyBGood

Message posted on ‎01 Sep 2025 06:12 PM - last edited: ‎01 Sep 2025 06:38 PM

Re: Looks like Sky sold me a pup...

Posted by a Superuser, not a Sky employee. Find out more
@Pogal wrote:

is there any way of getting a non-fibre connection with this equipment?!

Yes, but not with an outstanding FTTP order that cannot be provisioned at the address.

 

Something has clearly glitched: no such order should ever have been possible, but unfortunately I suspect it's going to need some gnarly manual intervention in the process on the part of Sky (and possibly Openreach) to start again with FTTC instead.

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Screwie2u-_

Message posted on ‎01 Sep 2025 06:16 PM

Re: Looks like Sky sold me a pup...

Hi, I had mine installed today and I assumed it'd be an instant thing. You have to wait for it to be activated. It took a couple of hours, but it's up and running now 👍
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This message was authored by: TimmyBGood

Message posted on ‎01 Sep 2025 06:34 PM - last edited: ‎01 Sep 2025 06:40 PM

Re: Looks like Sky sold me a pup...

Posted by a Superuser, not a Sky employee. Find out more

@Screwie2u-_ 

 

When things go to plan, yes.  Unfortunately @Pogal isn't so lucky: without any optical infrastructure in the area it's rather harder* to provision FTTP.

 

*i.e. impossible 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: GD1

Message posted on ‎01 Sep 2025 06:35 PM

Re: Looks like Sky sold me a pup...

Posted by a Superuser, not a Sky employee. Find out more

@Screwie2u-_  I'm not sure your post is relevant to the OP's issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎01 Sep 2025 06:46 PM

Re: Looks like Sky sold me a pup...

@GD1 Wonder why OR did not flag it up right away as a missmatch fttp-fttc then progress say its all connected and good to go, may have a ONT on a FFOD somewhere stuck in a cupboard from years ago as not able to find out previous ISP as yet!

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This message was authored by: cookiemonsteruk

Message posted on ‎01 Sep 2025 06:46 PM

Re: Looks like Sky sold me a pup...

Posted by a Superuser, not a Sky employee. Find out more

@GD1 

 

They were usually 300Mbps.  

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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