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Discussion topic: Long waiting time for sky to connect me to sky fibre in new home

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This message was authored by: Richtray

Long waiting time for sky to connect me to sky fibre in new home

I moved into my new home on the 28th of Feb, sky tv is up and running but now I have to wait until the 13th of March for sky to supply fibre 300. I was told by the sky tv tech that everything is in place at the house and broadband just needs switching on by sky so why the delay?

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This message was authored by: Daniel0210

Re: Long waiting time for sky to connect me to sky fibre in new home

Posted by a Superuser, not a Sky employee. Find out more

@Richtray 

14 days is the normal minimum time for a new activation. 


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
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This message was authored by: Chrisee

Re: Long waiting time for sky to connect me to sky fibre in new home

Posted by a Superuser, not a Sky employee. Find out more

@Richtray you are not waiting on Sky as the activation is physically done by Openreach who have to set up the connection in the exchange. Openreach have a standard 14 days lead time which is why people are advised to set up a home move at least 14 days in advance. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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