4

Discussion topic: Live-Chat req. for assistance with new broadband setup

Reply
This message was authored by akarney This message was authored by: akarney

Live-Chat req. for assistance with new broadband setup

 Hi!

 

Can I please receive a live-chat invite to speak to a sky agent re my new broadband setup?

 

I cannot do phone calls.

 

Many thanks!


Best Answers
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Live-Chat req. for assistance with new broadband setup

Posted by a Superuser, not a Sky employee. Find out more

@akarney wrote:

I cannot do phone calls.


@akarney 

If you only ordered it on Saturday there is normally a minimum 10 working day run it time.

 

If you can't do phone calls due to health or medical reasons it could be beneficial being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

This link may also provide further advice
https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Live-Chat req. for assistance with new broadband setup

Posted by a Superuser, not a Sky employee. Find out more

@akarney  What is the issue with your broadband setup?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


akarney
Topic Author
This message was authored by akarney This message was authored by: akarney

Re: Live-Chat req. for assistance with new broadband setup

I ordered the broadband Sat. and hope it will arrive tomorrow.

 

However in the confirmation email it stated it will only go live Friday July 5th and in a later text message it switched to Monday the 8th.

 

Is there any way to get it to work sooner? I need it ASAP.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Live-Chat req. for assistance with new broadband setup

Posted by a Superuser, not a Sky employee. Find out more

@akarney wrote:

I cannot do phone calls.


@akarney 

If you only ordered it on Saturday there is normally a minimum 10 working day run it time.

 

If you can't do phone calls due to health or medical reasons it could be beneficial being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

This link may also provide further advice
https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Live-Chat req. for assistance with new broadband setup

Posted by a Superuser, not a Sky employee. Find out more

@akarney wrote:

I ordered the broadband Sat. and hope it will arrive tomorrow.

Unfortunately even if all the cable infrastructure is already in place to deliver the data circuit and they shipped a router immediately, no Openreach ISP can provide broadband service on anything like that timescale because as @Daniel0210 indicates Openreach has a substantial lead time built into their workflow.  Activation on July 8th for an order placed June 29th would actually be rather ahead of their target time.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion