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Discussion topic: Lights are correct on ONT but connection date in a month

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This message was authored by jam1ejam1e This message was authored by: jam1ejam1e

Lights are correct on ONT but connection date in a month

I have an openreach ONT with all the correct lights on, but my 'connection date' is in a months time and I'm guessing SKY will not send the router until closer to the connection date?

 

Can I contact sky about this and will they send me a router sooner?

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Lights are correct on ONT but connection date in a month

Posted by a Sky employee

We only send your router a few days before your connection date. We are unable to send the hub sooner to this as the postage process is linked to the order. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Chrisee This message was authored by: Chrisee

Re: Lights are correct on ONT but connection date in a month

Posted by a Superuser, not a Sky employee. Find out more

@jam1ejam1e all the lights tells you is thst light is arriving at the ONT however the connection to set up your connection to Sky's network is unlikely to be made at the excgange until the day your service is activated.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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