17 Oct 2022 05:07 PM
I have an openreach ONT with all the correct lights on, but my 'connection date' is in a months time and I'm guessing SKY will not send the router until closer to the connection date?
Can I contact sky about this and will they send me a router sooner?
17 Oct 2022 06:40 PM
Posted by a Sky employeeWe only send your router a few days before your connection date. We are unable to send the hub sooner to this as the postage process is linked to the order.
17 Oct 2022 06:44 PM
Posted by a Superuser, not a Sky employee. Find out more@jam1ejam1e all the lights tells you is thst light is arriving at the ONT however the connection to set up your connection to Sky's network is unlikely to be made at the excgange until the day your service is activated.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion