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This discussion topic has been answered Discussion topic: Lighting strike in the area broad band out

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Message posted on ‎20 Jul 2025 06:42 PM

Lighting strike in the area broad band out

My Internet went down after a lighting storm and won't come back on . Ran test and it says all ok . What do I do now 

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This message was authored by: Chrisee Answer

Message posted on ‎20 Jul 2025 06:48 PM

Re: Lighting strike in the area broad band out

Posted by a Superuser, not a Sky employee. Find out more

@Angela153 if your hub is showing no lights but is plugged into a working powersocket call Sky to get the hub replaced - thunder storms can kill internet routers.

 

If the hub still has lights but is indicating it has lost connection then wait to tomorrow to see if it comes back if it doesnt and the service checker is not indicating a known fault call Sky.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee Answer

Message posted on ‎20 Jul 2025 06:48 PM

Re: Lighting strike in the area broad band out

Posted by a Superuser, not a Sky employee. Find out more

@Angela153 if your hub is showing no lights but is plugged into a working powersocket call Sky to get the hub replaced - thunder storms can kill internet routers.

 

If the hub still has lights but is indicating it has lost connection then wait to tomorrow to see if it comes back if it doesnt and the service checker is not indicating a known fault call Sky.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Angela153

Message posted on ‎24 Jul 2025 11:37 AM

Re: Lighting strike in the area broad band out

Thanks All Sorted Now . New Hub delivered as it was fried. 

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