Approx 3.15am Sunday 8 Sept we had a lightening storm overhead and since then no internet signal on the router. We've tested the line and there's no signal, no green or orange light on the router, the router still works OK. Did the sky test and it said we need to book an engineer, so we have. Fingers crossed it will get fixed on Friday as that's when the engineer is booked for. A week without internet begins....well we've still got 4g.
I very much doubt it for the first one due to the 2 working days as mentioned above.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Thanks for letting us know this, I didn't know that. We had an outage about a week ago too and that lasted over 24hrs, so hopefully we'll see some money come back.
I very much doubt it for the first one due to the 2 working days as mentioned above.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
