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Discussion topic: Lightening caused our sky internet to go off

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This message was authored by LandGskynet This message was authored by: LandGskynet

Lightening caused our sky internet to go off

Approx 3.15am Sunday 8 Sept we had a lightening storm overhead and since then no internet signal on the router.  We've tested the line and there's no signal, no green or orange light on the router, the router still works OK.  Did the sky test and it said we need to book an engineer, so we have. Fingers crossed it will get fixed on Friday as that's when the engineer is booked for.  A week without internet begins....well we've still got 4g.


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Lightening caused our sky internet to go off

Posted by a Superuser, not a Sky employee. Find out more

@LandGskynet 

I very much doubt it for the first one due to the 2 working days as mentioned above. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lightening caused our sky internet to go off

Posted by a Superuser, not a Sky employee. Find out more

@LandGskynet 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
LandGskynet
Topic Author
This message was authored by LandGskynet This message was authored by: LandGskynet

Re: Lightening caused our sky internet to go off

Thanks for letting us know this, I didn't know that.  We had an outage about a week ago too and that lasted over 24hrs, so hopefully we'll see some money come back.

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Lightening caused our sky internet to go off

Posted by a Superuser, not a Sky employee. Find out more

@LandGskynet 

I very much doubt it for the first one due to the 2 working days as mentioned above. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chris_2024 This message was authored by: Chris_2024

Re: Lightening caused our sky internet to go off

same thing happend to me in Reading - got to wait until 19th Sept for Engineer

This message was authored by Esiwbob This message was authored by: Esiwbob

Re: Lightening caused our sky internet to go off

Same thing happened to me, also in Reading, Earley. An engineer came out Tuesday and said we have to wait for a new router to be sent out.

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