@Rayan2 wrote:
So we have been with sky for a few years now and we upgraded our internet from super fast to Ultrafast last year. Every since upgrading to Full fibre we have receive many issues starting with fluctuating latency and WiFi signal. We cannot have two devices on at the same time and not expect lag or interference and gaming is basically impossible with Ethernet. From my understanding, Full Fibre is when fibre optic cables are used to connect the user directly to the exchange. From the upgrade we should have received a new open reach master socket right? No, full fibre would seen been a ONT installed, are you sure this wasn't a gfast upgrade?
To allow FTTP but we still run on an old master socket 5c which I don't think is capable of running full fibre. I called sky today and tried to explain all this but the man on line kept shutting me down and giving me alternatives like bring in a technician and he kept saying how our area isn't able to get fibre optic and only able to get fibre to the cabinet. Which is where I am confused on why we have been paying for full fibre for a long time to have fibre copper wires. Ultrafast could be also on Gfast lines so speeds of maybe 150mbps are acheivable. This may be what your paying for.
Please see this link here and post the results from the image (remove any address data 1st)
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
