Lenovo laptop will not connect to sky max wifi

[Mandy601]

Any one else having problems connecting their laptop to sky max hub does not recognise sky wifi 

[Allnew]

May be because it on wpa3 change it to wpa2 in the sky app and try that 

[Mandy601]

I have still doesn't work

[Chrisee]

@Mandy601 what model laptop are you trying to connectvand what operating system is it running? 

[Mandy601]

My Laptop is Lenovo G50, won't connect to the Sky Max Hub which was installed in October, Sky are being unhelpful, have tried everything.

[TimmyBGood]

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@Mandy601 wrote:

My Laptop is Lenovo G50

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That's a vintage model from 2016.

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

You can use the same settings to disable the 5Ghz WiFi band.

[Mandy601]

Have tried WPA3 to WPA2 it doesn't help.

Where do i find the 5ghz info and what do I change it to?