Laptops won't connect to sky wifi for last 2 weeks

[Chrisee]

@Geordie check thee network settings on the laptop for the Sky connection that it has an IP address in the range 192.168.0.2 to 192.168.0.254 and the gateway is 192.168.0.1 as it sounds likeca networking issue. Ideally ifvthe laptop is yours set it to get the networking details from the router. If it isca work unit talk to your IT support as they msy have to make any changes for you.

[XV84]

Having the exact same issue, joined on the 25th, half way through the day on the 26th it disconnected a bunch of my devices, I eventually managed to get everything to connect again, except my work laptop.

Re connected a few times, works for ten minutes then disconnects and won't let me reconnect to my wifi saying its a 'secure network'.

Frustrating as a new customer, tried to contact someone but got given the run around by endless virtual agents and doing connection tests.

Got a email telling me to wait two weeks and reply to the email if it continues, which isn't ideal when working from home.

[XV84]

I gave up and got a third party router, I updated the drivers, got IT at my work to help, and raised it to them but nothing.

Was no accountability, I was told as to accept it "your old devices won't connect to the hub".

I flagged to them there was no advertising this when I signed up but they don't seem to care.

[Geordie]

After numerous calls, emails and not so helpful Help, In the end Sky decided that I needed a New Router...😡😡 Connected to my New laptop (and Old one) and as if by magic....Connected to the Internet. I still intermittently get the message that I'm connected to the internet ...but I'm not....but it is on the odd occassion.