Laptop running Linux Mint 20.2 will not connect to white hub running WPA3

[m1kta]

Anyone got any hints? Lptop running Linux Mint 20.2 (cannot be upgraded or lots will break) connects to WifI running WPA2 fine but new hub running WPA3 is a no go, refuses to connect. Can this is force downgraded?

[TimmyBGood · Accepted solution]

@m1kta 

You'd need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub administration settings in the My Sky app.

[m1kta]

Thanks, obviously not a good idea longer term but needs must and all that.

[TimmyBGood]

@m1kta 

WPA2-PSK (AES) is still considered adequate by almost everyone (except Apple) 

Given billions of devices around the world aren't capable of anything better, we have to hope so.

[Chrisee]

@m1kta the new hub defaults to WPA3-T a transitional standard which allows WPA3 devices to use the higher standard while older WPA2 devices connect using the older WPA2 standard but a few devices including your laptops wifi card refuse to connect. You  can downgrade the hub's security to WPA2 but that will affect all devices but you may find updating the wifi card's driver might also work.

[m1kta]

No apple tax here 😊 actually this is only device that will use WiFi for now all rest are wired. Thanks.

[m1kta]

Oh boy this is like snakes and ladders.

My Android phone will not connect to the router using WPA3 so cannot use the sky app to change the wifi setting down to WPA2.

I have connected a wired connection and I can see the wifi mode as WPA3-Personal Transition but I cannot chnage it except through the sky app!

Is there a fix using the WIRED connection?

[m1kta]

 it is just greyed out you cannot amend it. I tried disabling, turning router off and on etc... "you shall not pass"

[Chrisee]

@m1kta on my system a list appears when I click on the down icon so if the phone is set to not allow pop ups that maybe the reason or if the hub wasn't connected to the service when you tried. If neither applies I would call Sky as something odd is happening so far while a few older devices have been reporting as not accepting the WPA3-T setting modern devices like phones seem OK. 

[m1kta]

Thanks Chrisee, I recently came back fom Chicago and I know the phone will not accept an esim so it is considered 'vintage' even though just bought last year and fine otherwise..

I have a neighbour with an iphone who has sky who will sort this downgrade out. They said don't bother with the support guys they will take for ever and leave it broken somehow which doesn't fill me with confidence.

Does seems crazy though, a secure wired connection into a hub is not viewed as an option to change a wifi security mode on the hub.

[Chrisee]

@m1kta Sky have moved to app control for 2 reasons first increasingly modern browsers will not connect to sites with to self signed security certificates which routers use for their internal web interfaces and secondly for the overwhelming majority of users app control is normal, just not apparently you (or me as it happens😀)

[m1kta]

Well the downgrade to WPA2-PSK did the trick laptop and  mobile phone both now connect.