Laptop not showing on connected devices, but can access internet (only slower wifi connection)

[Pau11neD]

I thought that my wifi speed was a bit slow on my laptop, so checked the speed and it was about 1/3 slower than on my other devices.   Decided to check sky.com to check service. All ok.  But noticed my laptop not showing as a connected device to my hub.  I can see my mobile, my work laptop and the sky tv HD, but not my personal laptop.   Have tried shutting down and rebooting laptop and hub, still not showing and still slow speed.  Definitely connected to hub as I'm using it to send this post.   I do have AVG VPN installed, but it isn't switched on.     Any thoughts?   

[Tom-W19]

Hi Pau11neD

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Pau11neD · Accepted solution]

@Tom-W19   Don't worry, I rebooted again and problems resolved themselves.  Speed also returned to normal a couple hours later. 

[Tom-W19]

That's great news Pau11neD and thanks for letting me know.

If you have any further issues please post on the Community Forum again and someone will be able to help you.

Take care and enjoy the rest of your weekend.