Lack of connection

[James504]

Really unhappy with internet. Was great before but it's getting worse. Upgraded and no improvement please can this be rectified

[JimM1]

@James504 Getting worse since when? before or after the upgrade, or both at the same time? Does sky have a history to this issue?

[James504]

Not great before but recently getting really bad buffering, lack of connection on sky glass

[JimM1]

@James504 Sky glass and what sky Hub are you using? Also TV wired to the hub or wi-fi connected!

[James504]

Wifi isn't that the idea behind sky glass?

[JimM1]

@James504 Sky Glass is a streaming TV with all the options in it, Wi-Fi connection will NEVER be as good as an Ethernet Network connected device EVER!

[Robbie44]

They will probably tell you it's your fault sky are embarrassingly dreadful when it comes to fixing problems and taking accountability