Lack of communication

[Caz+4085]

YO7  Area - Broadband connection dropped Tuesday late morning - it is now Thursday late morning and we still have no service.  We cannot reach anyone at Sky to discuss it or to receive an update.  There is a recorded message on the phoneline stating "we are working hard to fix the problem with the exchange" - that was the same message 2 days ago.  When is the service going to be restored and what compensation are Sky offering to compensate for lack of service.  The inability to have regular updates/speak to someone is adding to the frustration levels.

[GD1]

@Caz+4085  If there is a fault on the network you'll need to wait for Openreach to fix it, no one here will know when it will be done.

You will only be eligible for Auto Compensation which kicks in 2 working days after you reported the outage.  https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

[Chrisee]

@Caz+4085 Sky will know no more if you did call them as the fault is in the Openreach network by the sound of it. There is compensation scheme which should kick in if the fault is not fixed by the end of today see Customer Auto-Compensation | Sky Help | Sky.com

Nobody incuding the Openreach engineers working on the issue can give an accurate prediction when your line will be reconnected which is the unfortunate reality of these kind of faults.