Lack of Wi-Fi coverage upstairs in my house.

[Andy239]

I have upgraded my Wi-Fi and am now not getting Wi-Fi upstairs. Please could Sky arrange a engineer to contact me to discuss a booster.

[Chrisee]

@Andy239 Sky cannot match a post to an account so you have to call them. Sky provide bosters in two circumstances thecfirst is a Q TV box not connecting and  the second is where a customer has bought an add-on like WiFi Max see https://www.sky.com/help/articles/sky-wifi-max

[TimmyBGood]

@Andy239 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.