Hello!
Since upgrading to the Sky WiFi Max (white hub), your Wi-Fi is constantly cutting out on phones and your wired TV keeps freezing, indicating a significant and frustrating problem affecting both wireless and wired connections. This strongly suggests a potentially faulty new hub, widespread interference, or a network stability issue. You should immediately power cycle all devices, explicitly disable Wi-Fi on your Sky Stream puck to ensure it uses only the wired connection, and check for any local outages. If problems persist, contact Sky Support, emphasize the issue started with the new hub and affects both wired/wireless, and push for a replacement hub or an engineer visit.
