Keep getting India call centre who cant help. Need to speak with Dublinl

[bmd2295]

Has anyone been able to contact Dublin office. They were to phone me back over a week ago regarding moving my fibre connection entry into.the house. I have tried phoning the 0818 number but keep getting put through to India who cant help and cant transfer me to the people who supposedly can. Just tell me to keep phoning til I get dublin office. Sick of phoning over and over,  answering all the stupid automated questions, holding .... and still getting India 

[SKY1992bf]

@bmd2295  customers have no say in location of call centre you are put through to first available agent regardless 

the advice given about retrying until you do get through to Dublin is correct and is the same advice we can only give you as well 

[bmd2295]

Eventually got through to Dublin.  Terrible customer service from Sky though. Customers can't get to speak to the person who can sort the issue, only to a call centre in a different country where they seem to work off a "cheat sheet " and if you're issue isn't on that sheet they can't help you. Un fact previous experience with foreign call centre and following their step by step instructions left the issue worse  at end of call!