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Discussion topic: Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

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Message posted on ‎03 Mar 2024 08:21 PM

Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

Just upgraded my package and speeds are still way below advertised speeds. I have high speed fibre in my house. 

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This message was authored by: GD1

Message posted on ‎03 Mar 2024 08:23 PM

Re: Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

Posted by a Superuser, not a Sky employee. Find out more

@MikeHal   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MikeHal

Message posted on ‎03 Mar 2024 08:35 PM

Re: Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

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This message was authored by: Daniel0210

Message posted on ‎03 Mar 2024 08:42 PM

Re: Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

Posted by a Superuser, not a Sky employee. Find out more

@MikeHal 

Sky don't like IP or Mac addresses or telephone numbers/SSID's in images. Feel free to resubmit with these blocked out. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: GD1

Message posted on ‎03 Mar 2024 09:17 PM

Re: Just upgraded to Gigabyte and not getting anywhere near the speeds advertised.

Posted by a Superuser, not a Sky employee. Find out more

@MikeHal  What you posted isn't your router stats, please follow the steps to the very end to obtain your router stats.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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