Just switched . Really poor connection

[Stevo85]

IV just had an engineer, updated phone socket and still really poor. I can't do anything online. My sky stream constantly buffers. Have went through multiple set up guides. Also I can't find the router settings via the sky app as they say, my router dose not show up. Any help plz? I have max hub router

[Tom-W19]

Hi @Stevo85 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Stevo85]

Hi, I have hard reset the router via the WPS button ( normal power off dosent reset) and work great now