Just signed up to sky broadband but box not been delivered

[Liam107]

I spoke to an agent on the 19/11/24 to set up sky broadband and the box has not been delivered it's due to be activated on the 3/12/24 I'm trying to set up an account with the details I have from my bank card yet it says it can't identify my address which I don't understand. Is this  common issue or should I phone to see if the agent has mistaken the address? 

[Chrisee · Accepted solution]

@Liam107 Sky dispatch hubs to arrive roughly 2 days before the activation date however given the issue with your address I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Liam107]

Many thanks for this 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Liam107.