Just installed the new router and Sky Max Pod

[SnarkHunter]

Just installed the new router and Sky Max Pod. The router is definitely working but whilst the Max Pod seems to be running (no light visible) the WiFi signal nearby is extremely weak

[Greenfingers001]

Hi there @SnarkHunter , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SnarkHunter]

I have an engineer coming next week, and in the meantime, I have reinstated the old router and booster (as I work from home and a good internet connection is vital).

I did a little more testing before reverting to the old router; the issue seemed to be that everything was connecting just to the router - no connection to the Sky Max pod, although whether this was because there was no signal from it or some connection issue I cannot say. I did use the Broadband checker, which showed the router as working but the Sky Max Pod appeared as "Non-Sky Signal Booster", indicating that the router was unable to properly recognise the Sky Max Pod, much less interrogate it.