Just been emailed telling mr that there is 12g cap on usage of my broadband. This is not acceptable

[yerweepal]

Just signed up for broadband and then received an email advising of a 12gb cap on usage This is not acceptable. Any advice would be hepful

[cookiemonsteruk]

@yerweepal 

What package are you on. The was a lite broadband of around that usage that was lifted during covid.  Best call sky 

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[yerweepal]

I have chosen ultrafast+

[cookiemonsteruk]

@yerweepal 

Unfortunately you would need to call as above to see whats happening

[cookiemonsteruk]

@yerweepal 

Below is/was the only 12GB data usage package

https://www.sky.com/help/articles/measure-your-broadband-usage

[jamesn123]

@yerweepal 

Can you please post a screenshot/picture of what you've been sent as this doesnt sound right at all. All Sky's packages are unlimited usage.

[yerweepal]

here is screenshot

[TimmyBGood]

@yerweepal 

As @cookiemonsteruk indicates above, that's probably a caveat specifically (and only) related to a particular legacy broadband product which doesn't exist any more, rather than the one you've actually ordered.

If you could snapshot all the text of the email, that would be helpful.

[jamesn123]

@yerweepal 

Be useful if we could see all the text and not just half of it 😊

[yerweepal]

Hi, thanks for the contact. I have spoken to Sky, and they have advised that they do not understand. why I have been advised of this, and they cannot find the email. They advised I will definitely receive the correct speed when it is activated; if not, I can cancel then. There are no further relevant facts in the rest of the email. Thanks for the interest.

Alex

[cuke]

Phishing email then?

[jamesn123]

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@cuke wrote:

Phishing email then?

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Highly doubt it when its got all the speed predictions on it as well. 

[yerweepal]

This is not a phishing email. All has been assured in phone calls

Regards

Alex

[TimmyBGood]

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@jamesn123 wrote:

@yerweepal 

Be useful if we could see all the text and not just half of it 😊

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Indeed: supposing, for example, the text preceding the word  'ordered' is " if you have " then there's a whole different meaning to " as you have "

[cuke]

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@yerweepal wrote:

This is not a phishing email. All has been assured in phone calls

Regards

Alex

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Why I suspected a phishing email is because the content follows what normally is stated within them, and you said Sky couldn't find that it had been sent..