It seems painters unplugged the "Do Not Power Down" plug.

[TapDance]

Hi All. I've returned home after the place to painters for a few days.

Long and behold I have no Internet.

It seems to me that the "Do Not Power Down" plug was plugged out by them.

I've only 2 green lights showing on the router, the "power" and "wifi" are green, but nothing for the Internet.

0lease

[TimmyBGood]

@TapDance 

Much more likely to be a coincidental external fault or, possibly, damage to a cable or connector.  Just unpowering and repowering hardware shouldn't cause a failure.

[JimM1]

@TapDance How many cables connected to the hub, and where do they all go to!

[TapDance]

Okay, so what should I do...?

[JimM1]

@TapDance Connecting up a hub is below link!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[TapDance]

Hi. There's three cables attached to the router. One is a black Sky plug, another is the yellow one that's connected to an existing Internet connection (house was pre-wired), and the third goes directly into the white box.

I'll attach photos.

   

[TimmyBGood]

@TapDance 

Personally I would start by gently removing and reinserting each of the two green jack plugs (optical fibre connectors) in turn.

[TimmyBGood]

@TapDance 

And I'm confused about why there's apparently no ethernet cable between the ONT and the Sky Hub.

The cable connected into port #4 on the Hub should probably go into the ONT, not that wall socket.

The image appears to show a telephone cable plugged into the ONT, which typically wouldn't be correct.

I'm wondering if the whole setup was completely disconnected and has been reassembled rather unwisely.

[TapDance]

Hi, I've just done that now.

 

[TapDance]

Hi. This house is a new build, I am the first occupier.

The houses were already pre-wired for broadband (the box was already outside.

The Sky engineer was here last month, and he set it up for me. It has been working perfectly. 

That's why I thought that the painters had plugged something out (well they would have had to as there isn't a dot of dark green paint on any of the cables...

[JimM1]

@TapDance Yellow plug that is in the wall, take it out, then plug it into the box on the wall with the green lights on it underneath like the other cables, the socket is just left off the green connector, just be carefull when you do it!

[TapDance]

There's no port to plug it into...

 

[JimM1]

@TapDance The purple connected cable it is not used, so if you have it going to that white box with the green lights get it out off there!

Take that connection out with your last picture you posted, that is where the yellow plug goes!

[TimmyBGood]

@TapDance 

That white jack plug appears to be incorrect: it's RJ11 (telephone connector) jammed into an RJ45 (ethernet) port, which is why the fit is so imprecise.

You need to remove it and make the correct connection, which is the other yellow ethernet plug from the cable going into port #4 on the Sky Hub (which seems to currently be plugged to the wall socket)

Connecting ONT to Hub over ethernet should wake up the broadband again: you'll then need to resolve connection to the rest of the house (I'd think another separate ethernet cable between any other ethernet port on the Hub and that wall socket), and then landline telephone (if any) which goes from handset to the Italia/RoI phone port on the Hub.

[TapDance]

Sorry, I am totally confused.

The yellow cable is already in port 4 of the router.

I don't have a landline. I don't know what ONT is, there are no other internet connections in the house, only the one.

I don't know what I need to do.

I'm sorry. I know you're trying to help. I'm just not in any way techy! 🙈