Issues with connection since I was cut off

[Ebh93]

Hello, 

im unsure how to raise an issue with sky, I phoned them but haven't gotten anywhere on their automated system. 
I was rightly or wrongly cut off and after re-establishing the connection, I haven't had WiFi since the 08/11/24 (and have now used upwards of 100gb of mobile data which is how I have dealt with the issue) but I now haven't been able to use any Netflix/ streaming apps or my TV's due to them being connected with smart home systems. 
I have rebooted, refreshed, checked connection to the property and so on. I haven't used any internet provided by SKY since then and don't know how to change this. 
please can someone help! 

[Chrisee]

@Ebh93 the only reason for a connection to be cut off is being behindcwith payments. The service is only restored once the account is up to datecand regular payment method like Diect Debit is in place, while an account is overdue the phone system will not connect you to a Sky agent which would be pojntless as they  cannot over ride that policy.

if your account is up to date then there could be a line fault which you need to report to. Sky.

[TimmyBGood]

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@Ebh93 wrote:

I was rightly or wrongly cut off and after re-establishing the connection, I haven't had WiFi since the 08/11/24 

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Wouldn't that strongly suggest that the connection wasn't actually re-established?

Was that a physical disconnection or a financial service suspension?

[Ebh93]

The issue with payment has been dealt with on the 8th as mentioned above. But have no internet access at all 

[TimmyBGood]

@Ebh93 

Was connection re-established at any point after that date.  If not then I'd strongly suspect the balance issue was not actually resolved completely by Sky.

[Ebh93]

The full amount has been cleared, and added my account details to establish the connection again. I had recieved a message after this to state such 

[TimmyBGood]

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@Ebh93 wrote:

 I had recieved a message after this to state such 

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Quite possibly, but unfortunately that doesn't mean it actually happened.

[Ebh93]

Very true! 
however, don't know how to speak to a human 😩 it's all automated, I don't know what to do, I've gone over two weeks without connection now (says no internet available when connecting to my wifi name) 

im just at a real loss!