Discussion topic: Issues with broadband after home move
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Message posted on 25 Nov 2025 06:58 PM
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Issues with broadband after home move
Hi
I moved home on Thursday and was told broadband would be scheduled to be switched on today and I needed no cables just plug the equipment in and it will work, I have since realised I have nowhere to plug the part of equipment in I was using at old address and no LAN cable, speaking to sky on whatsapp but cannot send pics, anyone able to help and suggest next steps, I will attach pics of what I have/don't have 🙈
Thanks 🖤
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Message posted on 25 Nov 2025 07:03 PM
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Re: Issues with broadband after home move
Message posted on 25 Nov 2025 07:07 PM
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Re: Issues with broadband after home move
Message posted on 25 Nov 2025 07:07 PM
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Re: Issues with broadband after home move
Message posted on 25 Nov 2025 07:08 PM
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Re: Issues with broadband after home move
Message posted on 25 Nov 2025 07:17 PM
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Re: Issues with broadband after home move
@MG71287 You need an ethernet cable (cat 5e) from the ONT to the wan port of your hub, you can purchase one for a few quid.
The microfilter in your pictures is redundant you don't need it with a Full Fibre connection.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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