Issues with Wifi- My sky app says no problem but have an orange light
hello i'm having issues with our internet every single day. The app says there's no issues and everything is connected but the box is showing an orange light. I've tried to reset the box but it makes no difference
please help as i'm on the verge of leaving sky to go elsewhere!
Re: Issues with Wifi- My sky app says no problem but have an orange light
Posted by a Superuser, not a Sky employee. Find out more
@HannahG92 Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).
The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~ https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Bad weather; Adverse weather can also impact your broadband.
Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
