30 Dec 2022 01:33 PM
Hello,
A company called Open Reach came out to my house today to fit a device to the front of my house so that I could upgrade my internet package. Unfortunately, I am disappointed because they made a mess of the previous wire by leaving it dangling from the roof.
Is there a way I can get them back to sort the mess out?
Kind regards.
30 Dec 2022 01:41 PM - last edited: 30 Dec 2022 02:01 PM
Posted by a Superuser, not a Sky employee. Find out more
@ldg123 wrote:
A company called Open Reach came out to my house today to fit a device to the front of my house so that I could upgrade my internet package.
Openreach (a division of BT Group) is the monopoly supplier and maintainer of the UK telecoms network which evolved over the century up to privatisation in the 1980s. Sky, like all similar ISPs, are obliged to contract with Openreach for all such work.
Unfortunately, I am disappointed because they made a mess of the previous wire by leaving it dangling from the roof.
Is there a way I can get them back to sort the mess out?
You'd have to do that through Sky: Openreach typically won't talk to domestic users.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion