Issues connecting to an employer's VPN

[Emma_and_Shaw]

Hi There 

I have been working from home for nearly a year on my sky boardband. 

Yet suddenly, as of last thursday night, I can no longer connect to my employer's VPN. 

There are several colleagues in my company, all with sky, who are experiencing the same issue. And the issue started at the same time with them as well. 

I have spent considerable time debugging this with my company's tech support but the issue seems to be external to them/rests with Sky. 

According to my company's tech support, the initial handshake connection is successful. When the connection is then attempted to by routed through UDP port 45400 the connection is killed - by sky. 

I do not have parental controls on, portforwarding or any custom setup on my sky router. 

As this issue only started on thursday night, i assume there was a firmware update pushed to my router by sky. 

Can i ask if this update can be rolled back. 

DSL Software Version:A2pvfbK048i.d28d

Software Image Name:SR213_7.6p1s2_PROD_sey

Advanced Services:SR213

[TimmyBGood]

@Emma_and_Shaw 

For the white Max Hub the most likely cause of business VPN issues is the Sky application of MAP-T.  I'll escalate your post to request your connection is moved to a 1:1 mapping.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Emma_and_Shaw.

[l_hint]

Hi, I have this exact same issue and currently have ticket open with sky. Same time for Thursday last week the VPN has no longer worked:

Sky Wifi Max:

DSL Software Version:A2pvfbK048i.d28d

Software Image Name:SR213_7.6p1s2_PROD_sey

Advanced Services:SR213

Could I also be put down for this? The suggested fix for me was a router software downgrade?

[Emma_and_Shaw]

Hi there

Apologises it's UDP PORT 4500

Thanks for the quick response

[GD1]

@l_hint  Your duplicate thread has been removed as you posted the same issue there, please also note you're not raising a "ticket" as this is forum not a helpdesk portal.

[l_hint]

The ticket was raised with sky and I have an engineer looking at the hub software version. Noted about been a forum. Hopefully someone will get back to me.

[AHDev]

Hi,
Apologies for jumping in on this thread - has the above been resolved OP?

We're also seeing this issue with 

DSL Software Version:A2pvfbK048i.d28d

Software Image Name:SR213_7.6p1s2_PROD_sey

Advanced Services:SR213

How do I request MAP-T is disabled on my account/Hub?

As an aside...I was previously a NowTV Broadband customer, and noted on the day of activation that the My Sky app was showing green checks against our connection and hardware while our old NowTV hardware was still connected. On a whim i just tried reconnecting the old router and our connection comes up fine, and the Always-On VPN works fine - the old hardware doesn't (I believe) support MAP-T.

Could this please be escalated?

Thank you!

[l_hint]

No still not opted out of map-t. Ticket is still in with sky and was supposed to get a response yesterday (Friday 13th)  but still waiting. Hopefully will hear back soon. Is a real inconvenience they do this with users needing to use company VPN's.

[l_hint]

***RESOLVED***
Hi All,

Finally have this now resolved by the Sky networks team. They say it's a known issue with MAP-T on the SKY Wifi MAX hub but there is a firmware update coming that resolves the issue. Anyone with the issue needs to request to be put through to the sky networks team stating a known fault with the SKY Wifi Max hub. I was told that the help desk with try and resist VPN issues as they were inundate during covid. But this is a SKY known issue and the helpdesk staff should have been emailed about the issue, so you could get them to check. 

Good luck!!!

[Mgohil]

Hi. I'm having the same problem. Please advise me, I don't know what to do. 

[Mgohil]

I have suddenly lost connection to my employer's  VPN.

would you please advise how to  get help from sky boradband to resole the issue.

[l_hint]

If you have a Sky Max Hub I would call and tell them it's a known issue and to escelate it to the networks team.

[Mgohil]

Thanks for your reply. 

Called SkY on Tueday still no update. Aprat from investigation problem.

[Mgsr]

Hi 

we are brand new Sky customers and since we joined earlier this month our repsective work VPNs are not connecting. 

Our employers cannot help as the issue is with Sky, not our laptops and the message we get when we attempt to connect alludes to the same thing.

This is very  disappointing to see this is happening en mass - it did not happen at all with our last provider Virginmedia.

We changed provider for a better, value for money service but if we cannot continue to work from home efficiently we might not have the jobs to pay for the thing!!